— Spain
Muebles Torga
Visual compatibility rules stopped impossible orders before they happened — support load dropped 72%.
−72%
Customer-service ticketsModular furniture systems
−72%
Customer-service tickets
0
Impossible combinations shipped
Scoped
Manager impersonation
— The challenge
The problem
Torga's modular furniture is powerful but hard to reason about: the wrong combination of parts simply doesn't fit together. Customers ordered incompatible pieces, and every mistake turned into a support ticket, a return, or a re-order.
— What we built
The solution
01
Visual compatibility rules
The configurator only lets customers combine parts that actually fit — incompatible options are blocked visually, in real time, before checkout.
02
A B2B dealer portal
Dealers manage their own configurations and orders, with scoped manager impersonation so staff can step into an account to help without losing the audit trail.
03
One platform, quote to order
Configuration, pricing, and ordering live in a single flow on Next.js and Postgres — no spreadsheet hand-offs.
— The outcome
What changed
By making impossible orders impossible to place, Torga cut customer-service tickets by 72% — the configurator absorbed the questions that used to land in the support inbox.
Next.jsThree.jstRPCPostgresVercel
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